Refunds
REFUND - EXERCISE OF RIGHT OF WITHDRAWAL
Upon receipt of the product you can exercise the right of withdrawal within 14 calendar days from the date of receipt and request a refund, as long as you contact us either by phone or by e-mail.
1. HOW DO I GET MY MONEY BACK?
As soon as we receive the returned product in our warehouses and find that it is in its original condition (it is not worn, does not have internal and external damage and is accompanied by its original packaging) and is accompanied by all its documents (receipt / invoice) within 14 calendar days days, we will refund the entire amount you paid, as stated on the purchase receipt. In case you have paid by COD, please indicate us a bank account to be credited with the corresponding amount. In orders where the original shipment had free shipping and cash on delivery costs, these amounts are deducted from the refunded amount.
2. WHO IS THE RETURN EXPENSES?
In the case of a refund (Exercise of the Right of Withdrawal Law 2251/1994 Article 3i Par.1) the costs of the refund are borne by the consumer. In case you do not use your own transport company and you wish to use the general post office, with which we work, and at our expense (Recipient), then from the amount of money to be refunded, you will be deducted the cost of returning the product. The cost of returning the product by postage is € 3. For orders that have been charged with cash on delivery costs of € 3, the amount of cash on delivery is non-refundable.
We would also like to draw your attention to the fact that for reasons of organization of the Returns Department, if there is no prior communication in one of the above ways, then there is a high probability that your product will never reach our warehouses.
CONTACT
phone: 23920.26663 / 6978511343
